Octyn is a subscription-based cloud service. This policy explains billing and cancellation. It also sets out when refunds apply. Read it alongside our Terms & Conditions. Questions or requests? Email hello@octynerp.com.
01 Overview
Octyn is billed as a recurring subscription. That means a monthly or 1-year plan, with any add-ons you choose. It is payable to Zenithyn Technologies Private Limited. We collect it securely through Razorpay. This policy sets out how you can cancel your subscription. It also sets out the limited cases in which we issue a refund.
02 Subscription & billing
Plans are billed in advance for the full term you choose. Your subscription auto-renews at the end of each term, unless you cancel before then. We send a renewal reminder at least 7 days in advance. You can turn off auto-renewal from your dashboard. Do this at least 3 days before the renewal date. Applicable GST is added to every charge. It is shown on your tax invoice. See billing help for your plan, auto-debit and invoices in the app.
03 Cancellation
3.1 Cancellation by you
You may cancel at any time from your dashboard, or by emailing hello@octynerp.com. Our guide shows how to cancel a subscription step by step. Cancellation stops all future renewals. Your access goes on until the end of the current paid term. After that, the account moves to limited access.
3.2 Cancellation by Octyn
We may suspend or cancel an account for any of these reasons: breach of our Terms; fraudulent or illegal activity; non-payment after notice; or conduct that harms other users or our infrastructure. No refund is issued where cancellation results from such a violation.
04 Refunds
Subscription fees are generally non-refundable once a term has begun. This is because we give you access to the full platform at once. We review every request fairly and on its merits. We will issue a refund in these cases.
- Billing error — you were charged incorrectly due to our error. For example, a duplicate charge or the wrong amount. We refund the incorrect charge in full.
- Unresolved platform failure — a platform-side technical issue stops you from using Octyn, and we cannot resolve it within a reasonable time. Then a pro-rata refund may apply for the unused, affected period.
- Failed activation — a payment succeeds, but your account is never activated and we are unable to activate it. We refund the charge in full.
Except as set out above, we do not give refunds for a change of mind. Nor do we give them for non-use of the service, or for cancellation partway through a paid term.
05 Refund timelines & method
Once a refund is approved, we process it to your original payment method through Razorpay. This takes 5–7 business days. It may then take a few more days to show on your statement. That depends on your bank or card issuer. All refunds are made in Indian Rupees (INR).
06 How to request a refund
Email hello@octynerp.com with the subject "Refund Request". Do this within 7 days of the billing date. Include your registered business name, the payment reference and the reason. We acknowledge requests within 2 business days. We send you a decision within 7 business days.
07 Chargebacks & disputes
If you believe a charge is wrong, please contact us first. We can usually resolve it faster than a bank dispute. If you raise a chargeback without contacting us, the account may be suspended until the matter is resolved.
08 Contact us
- Email — hello@octynerp.com.
- Web — octynerp.com/contact-us.
- Entity — Zenithyn Technologies Private Limited, 55/1668, Suraj Building, Club Road, Kadavanthara, Ernakulam - 682020, Kerala, India.
- Response time — within 7 business days.