OCTYN is a subscription-based cloud service. This policy explains billing, cancellation, and the circumstances in which refunds apply. Read it alongside our Terms & Conditions. Questions or requests? Email [email protected].
01 Overview
OCTYN is billed as a recurring subscription (a 6-month or 1-year plan) payable to Zenithyn Technologies Private Limited and collected securely through Razorpay. This policy sets out how you can cancel your subscription, and the limited circumstances in which a refund is issued.
02 Subscription & billing
Plans are billed in advance for the full term you choose. Your subscription auto-renews at the end of each term unless you cancel beforehand; we send a renewal reminder at least 7 days in advance. You can disable auto-renewal from your dashboard at least 3 days before the renewal date. Applicable GST is added to every charge and shown on your tax invoice.
03 Cancellation
3.1 Cancellation by you
You may cancel at any time from your dashboard, or by emailing [email protected]. Cancellation stops all future renewals. Your access continues until the end of the current paid term, after which the account moves to limited access.
3.2 Cancellation by OCTYN
We may suspend or cancel an account for breach of our Terms, fraudulent or illegal activity, non-payment after notice, or conduct that harms other users or our infrastructure. No refund is issued where cancellation results from such a violation.
04 Refunds
Subscription fees are generally non-refundable once a term has begun, because access to the full platform is provisioned immediately. We review every request fairly and on its merits, and will issue a refund in these cases:
- Billing error — if you were charged incorrectly due to our error (for example, a duplicate charge or the wrong amount), we refund the incorrect charge in full.
- Unresolved platform failure — if a platform-side technical issue prevents you from using OCTYN and we cannot resolve it within a reasonable time, a pro-rata refund may apply for the unused, affected period.
- Failed activation — if a payment succeeds but your account is never activated and we are unable to activate it, we refund the charge in full.
Refunds are not provided for a change of mind, non-use of the service, or cancellation partway through a paid term, except as set out above.
05 Refund timelines & method
Once a refund is approved, it is processed to your original payment method through Razorpay within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. All refunds are made in Indian Rupees (INR).
06 How to request a refund
Email [email protected] with the subject "Refund Request", within 7 days of the billing date, including your registered business name, the payment reference, and the reason. We acknowledge requests within 2 business days and respond with a decision within 7 business days.
07 Chargebacks & disputes
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to suspension of the account pending resolution.
08 Contact us
- Email — [email protected]
- Web — octynerp.com/contact-us
- Entity — Zenithyn Technologies Private Limited, Kochi, Kerala 682001, India
- Response time — within 7 business days