Octyn is a Software-as-a-Service (SaaS) product. There is no physical shipment or delivery of goods. You get access to the platform fully online. No box comes to your door. This policy is here to make our delivery method clear.
01 A digital service
Octyn is a cloud-based ERP for fuel stations. Zenithyn Technologies Private Limited runs it. You use it over the internet. We do not sell, ship or deliver any physical products. So there are no couriers, no tracking numbers and no delivery addresses.
02 How the service is delivered
First, your subscription payment must go through. Then your account is activated. At that point we give you access to the Octyn platform electronically. To use the service, sign in at app.octynerp.com with the login details you signed up with. You can do this from any web browser we support. We send your login and onboarding details to your registered email address. If you ever lose access to your login, see our guide to account recovery.
03 Delivery timeline
Access is usually ready immediately once your payment goes through and your account is activated. Some accounts need a manual check before we activate them. Then we give you access within 1 business day. We keep you informed by email.
04 No shipping charges
Nothing is physically shipped. So no shipping, handling or delivery charges apply. The only charge is your subscription fee, plus any GST that applies. Our Pricing and Terms & Conditions describe it. For how bills and invoices work, see billing help.
05 Access or activation issues
Have you paid but cannot get into the platform? Please contact us, and we will sort it out quickly. If we cannot give you access, our Cancellation & Refund Policy applies.
06 Contact us
- Email — hello@octynerp.com.
- Web — octynerp.com/contact-us.
- Entity — Zenithyn Technologies Private Limited, 55/1668, Suraj Building, Club Road, Kadavanthara, Ernakulam - 682020, Kerala, India.