# Terms & Conditions — Octyn Fuel Station ERP > Octyn terms and conditions: the agreement for using the platform, covering plans, payment, cancellation, your data and liability. Canonical: https://octynerp.com/terms-conditions # Terms & _Conditions_ These terms govern your access to and use of Octyn's website and cloud services. Please read them before you register or subscribe. Effective **6 April 2026** Last updated **14 November 2026** Entity **Zenithyn Technologies Private Limited** Governing law **India** **These Terms form a binding agreement** between you and Zenithyn Technologies Private Limited. They cover your use of www.octynerp.com and all Octyn cloud services. You may create an account, book a demo, subscribe to a plan or use the website. By doing any of these, you confirm that you have read and agree to these terms and our [Privacy Policy](/privacy-policy). If you are accepting on behalf of a business, you confirm you have authority to bind it. ## 01 Definitions In these terms, the words below have these meanings. - **"Octyn", "we", "us", "our"** — Zenithyn Technologies Private Limited, operator of the platform at www.octynerp.com. - **"Platform"** — Octyn's cloud application and all modules: inventory, sales, pricing, purchases, accounting, reconciliation, workforce, assets and reporting. - **"User", "you", "your"** — any individual or business that accesses, registers for or uses the Platform. - **"Account"** — the registered profile created to access the Platform. - **"Subscription"** — the paid or trial plan you select. - **"Business Data"** — the financial, operational, employee, customer and tax data you store or process on the Platform. - **"Services"** — all features, modules, integrations and support provided under a Subscription. ## 02 Eligibility & account registration ### 2.1 Eligibility To use Octyn you must be at least 18. You must have the legal capacity to enter a binding contract. You must also conduct lawful business activity, and not be barred from receiving the Services under applicable law. If you register for a business, you must be authorised to bind it to these terms. ### 2.2 Registration You agree to provide accurate, complete and current information, and to keep it up to date. You are responsible for the confidentiality of your credentials. You must not share them. We may suspend or terminate accounts that contain false or fraudulent information. ### 2.3 Account security You are responsible for all activity under your account. Notify us immediately at [hello@octynerp.com](mailto:hello@octynerp.com) if you suspect unauthorised access. We are not liable for loss arising from your failure to protect credentials or report issues promptly. Our [security guide](/help/security) shows how to protect your sign-in. ### 2.4 Multiple users Depending on your plan, several users can share one business account. The account administrator assigns role-based permissions. The administrator is responsible for managing access and ensuring users comply with these terms. ## 03 Subscription plans & billing ### 3.1 Plans and pricing Octyn is offered at ₹1,099 per month for the first outlet, with 20% off each additional outlet. That is for the complete platform, on a monthly or 1-year term. The 1-year term is billed once a year at 10% off. Optional add-ons (such as Anomaly Watch, AI Ask and Tanker planning) are priced per business, whatever its number of outlets. They are shown on our website and in the Platform. Current pricing is shown on our [website](/#pricing). Prices are in Indian Rupees. They do not include applicable taxes unless stated. We may change or introduce plans with reasonable notice. The 6-month term is no longer offered. Existing 6-month subscriptions continue on their terms until changed or cancelled. ### 3.2 Plan term The monthly plan has a term of one month. The annual plan has a 12-month term and the same features as the monthly plan. The only difference is the 10% discount for committing to a year. Add-ons follow the term of your plan. ### 3.3 Payment Subscription fees are payable in advance for the term selected. You pay through approved methods including cards, net banking and UPI, processed securely via Razorpay. We use secure third-party gateways. We do not store full card details on our servers. ### 3.4 Auto-renewal Plans auto-renew at the end of each term unless cancelled before then. You authorise us to charge your chosen method at each renewal. We send a reminder at least 7 days in advance. Disable auto-renewal from your dashboard at least 3 days before renewal. Our [billing help](/help/billing) explains how auto-debit works in the app. ### 3.5 Price changes We may change pricing with at least 30 days' notice to existing subscribers. Continued use after a change means acceptance. If you disagree, you may cancel before the new price takes effect, without penalty. ### 3.6 Taxes & GST Fees are subject to applicable Indian taxes, including GST at the rate in force. We issue a GST-compliant invoice for every payment. ## 04 Refund & cancellation ### 4.1 Cancellation by you You may cancel any time from your dashboard. Our guide shows [how to cancel](/help/cancel-subscription). Access continues until the end of the current paid term. After that, the account moves to limited access. Cancellation does not entitle you to a refund for the unused part of the current term, unless our [Refund Policy](/refund-policy) states otherwise. ### 4.2 Refunds Fees are generally non-refundable once a term begins. We review requests case by case. If a platform-side technical issue prevents use and we cannot resolve it in reasonable time, a pro-rata refund may apply. If you are charged incorrectly due to our billing error, we refund the incorrect charge in full. Submit requests within 7 days of the billing date to [hello@octynerp.com](mailto:hello@octynerp.com). ### 4.3 Cancellation by Octyn We may suspend or cancel your account if you breach these terms, or engage in fraudulent or illegal activity. We may also do so if you fail to pay after notice, or harm other users or our infrastructure. No refund is issued where cancellation results from a violation of these terms. ## 05 Acceptable use ### 5.1 Permitted use Octyn is for lawful business use. That means managing your accounting, GST compliance, payroll, inventory, sales and customer relationships in the normal course of legitimate operations. It includes access by your authorised staff and CA firms under the permissions you set. ### 5.2 Prohibited use You must not use the Platform for any unlawful, fraudulent or unauthorised purpose. You must not upload data that infringes third-party or legal rights. You must not attempt to gain unauthorised access to accounts, servers or networks, or transmit malware. You must not reverse engineer or extract source code, or resell or sublicense the Platform without written consent. And you must not overload or impair the service for others, or scrape data with automated tools without authorisation. ### 5.3 Consequences Violations may lead to immediate suspension or termination, and to legal action under applicable Indian law. They may also lead to forfeiture of refund entitlement, and liability for damages caused. ## 06 Intellectual property ### 6.1 Octyn's IP All rights in the Platform belong to Octyn or its licensors. That covers software, design, interface, graphics, logos, trademarks and documentation. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Platform for your own business during your active subscription. ### 6.2 Your data You keep full ownership of the business data and content you create or upload. We claim no ownership. You grant us a limited licence to store and process it solely to provide the Services. That licence ends on account closure, subject to legal retention. ### 6.3 Feedback If you send suggestions or feature ideas, you grant us a perpetual, royalty-free licence to use and implement them. We have no obligation to compensate you. ## 07 Data privacy & security We process your data as described in our [Privacy Policy](/privacy-policy). That policy is incorporated into these terms by reference. Personal data we process on your behalf is covered by our [Data Processing Agreement](/data-processing-agreement). We maintain appropriate technical and organisational safeguards. You are responsible for protecting your credentials, managing user permissions, keeping your devices secure and reporting suspected breaches. We back up data regularly. Even so, we encourage you to keep your own copies of critical records. We are not liable for loss caused by events beyond our reasonable control, provided we have appropriate backup and recovery in place. ## 08 Availability & uptime ### 8.1 Service availability We target 99.9% monthly uptime, but we do not guarantee uninterrupted, error-free access. Scheduled maintenance, upgrades and unforeseen issues may sometimes cause downtime. ### 8.2 Scheduled maintenance We give advance notice of planned maintenance where possible. We usually schedule it during off-peak hours. ### 8.3 Service changes We may change, improve or discontinue features. We give reasonable notice of significant changes. Continued use after a change means acceptance. ## 09 Third-party integrations ### 9.1 General Octyn connects to services such as the GSTN portal, banks, payment gateways, SMS and email providers. Each is subject to its own provider's terms. We do not control their availability, accuracy or performance. ### 9.2 GSTN portal E-invoicing, e-way bills and GST filing depend on the government-operated [GSTN portal](https://www.gst.gov.in/). We are not liable for delays or failures caused by GSTN downtime or changes beyond our control. ### 9.3 Banking Bank feeds are read-only. Octyn cannot start transactions or change your bank account. Availability depends on participating banks and their APIs. ## 10 Limitation of liability ### 10.1 Warranties The Platform is provided "as is" and "as available". To the maximum extent permitted by law, it is provided without warranties of any kind. This includes implied warranties of merchantability and fitness for a particular purpose. ### 10.2 Cap on damages To the maximum extent permitted by law, Octyn's total liability for any claim shall not exceed the fees you paid in the three months before the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, including lost profits, data or business. ### 10.3 Exceptions Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded under applicable law. ## 11 Indemnification You agree to indemnify and hold harmless Octyn, its directors, officers, employees and partners from claims, damages and reasonable legal costs arising from your misuse of the Platform, your breach of these terms or any law, your infringement of third-party rights, harmful data you upload, or unauthorised use of the Platform through your credentials. ## 12 Governing law & disputes ### 12.1 Governing law These terms are governed by the laws of the Republic of India. These include the IT Act 2000, the Indian Contract Act 1872, the Consumer Protection Act 2019, the GST Act 2017 and the [Digital Personal Data Protection Act 2023](https://www.meity.gov.in/static/uploads/2024/06/2bf1f0e9f04e6fb4f8fef35e82c42aa5.pdf). ### 12.2 Resolution The parties will first try to resolve any dispute through good-faith negotiation within 30 days of written notice. ### 12.3 Arbitration If unresolved, the dispute is referred to arbitration under the Arbitration and Conciliation Act 1996. It goes before a sole arbitrator, seated in India, and is conducted in English. The arbitrator's decision is final and binding. ### 12.4 Jurisdiction Subject to arbitration, the courts of India have exclusive jurisdiction over matters requiring judicial intervention. ## 13 Termination ### 13.1 By you Cancel any time from your dashboard. Access continues to the end of the current term. After that, the account is deactivated. ### 13.2 By Octyn We may suspend or terminate immediately, without notice, for material breach, illegal or abusive conduct, security risk, or where required by law. ### 13.3 Effect On termination your licence ends and platform access stops. We retain data for the periods required by law (see the [Privacy Policy](/privacy-policy)). You may request a data export beforehand via [hello@octynerp.com](mailto:hello@octynerp.com). Clauses that by nature survive — IP, liability, indemnity and governing law — continue after termination. ## 14 Force majeure Octyn is not liable for delay or failure caused by events beyond our reasonable control. These include natural disasters, pandemics, government action, war or civil unrest, power outages, internet infrastructure failures or third-party outages. We will work to restore normal service as quickly as possible, and keep affected users informed. ## 15 Amendments We may update these terms when our services or the law change. For significant changes we will email you at least 30 days in advance. We will also show an in-product notice and update the "Last updated" date. Continued use after the effective date means acceptance. If you disagree, stop using the Platform and cancel before the changes take effect. ## 16 General provisions ### 16.1 Entire agreement These terms, with the Privacy Policy and any incorporated policies, are the entire agreement between you and Octyn. They supersede prior agreements. ### 16.2 Severability If any provision is found unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. ### 16.3 Waiver Failure to enforce a right is not a waiver. Waivers must be in writing and signed by an authorised Octyn representative. ### 16.4 Assignment You may not assign your rights without our written consent. Octyn may assign to a successor in a merger, acquisition or sale of assets. ### 16.5 No partnership Nothing here creates a partnership, agency, franchise or employment relationship between you and Octyn. ## 17 Contact us Questions about these terms? Reach our legal & compliance team. - **Email** — [hello@octynerp.com](mailto:hello@octynerp.com). - **Web** — [octynerp.com/contact-us](/contact-us). Related [Privacy Policy How we collect, use, and protect your data.](/privacy-policy)[Cookie Policy How and why we use cookies on our website.](/cookies)[Contact Us Talk to sales, support, or the legal team.](/contact-us)