# Shipping & Delivery Policy — Octyn

> Octyn shipping and delivery policy: Octyn is cloud software, so nothing is shipped. Access is delivered online once you activate.

Canonical: https://octynerp.com/shipping-policy

# Shipping & _Delivery Policy_

Octyn is a cloud software service. Nothing is physically shipped. Access is delivered electronically the moment your subscription is active.

Effective **3 July 2026** Last updated **15 November 2026** Entity **Zenithyn Technologies Private Limited** Web **www.octynerp.com**

**Octyn is a Software-as-a-Service (SaaS) product. There is no physical shipment or delivery of goods.** You get access to the platform fully online. No box comes to your door. This policy is here to make our delivery method clear.

## 01 A digital service

Octyn is a cloud-based ERP for fuel stations. Zenithyn Technologies Private Limited runs it. You use it over the internet. We do not sell, ship or deliver any physical products. So there are no couriers, no tracking numbers and no delivery addresses.

## 02 How the service is delivered

First, your subscription payment must go through. Then your account is activated. At that point we give you access to the Octyn platform **electronically**. To use the service, sign in at **app.octynerp.com** with the login details you signed up with. You can do this from any web browser we support. We send your login and onboarding details to your registered email address. If you ever lose access to your login, see our guide to [account recovery](/help/account-recovery).

## 03 Delivery timeline

Access is usually ready **immediately** once your payment goes through and your account is activated. Some accounts need a manual check before we activate them. Then we give you access within **1 business day**. We keep you informed by email.

## 04 No shipping charges

Nothing is physically shipped. So **no shipping, handling or delivery charges** apply. The only charge is your subscription fee, plus any [GST](https://www.gst.gov.in/) that applies. Our [Pricing](/#pricing) and [Terms & Conditions](/terms-conditions) describe it. For how bills and invoices work, see [billing help](/help/billing).

## 05 Access or activation issues

Have you paid but cannot get into the platform? Please contact us, and we will sort it out quickly. If we cannot give you access, our [Cancellation & Refund Policy](/refund-policy) applies.

## 06 Contact us

-   **Email** — [hello@octynerp.com](mailto:hello@octynerp.com).
-   **Web** — [octynerp.com/contact-us](/contact-us).
-   **Entity** — Zenithyn Technologies Private Limited, 55/1668, Suraj Building, Club Road, Kadavanthara, Ernakulam - 682020, Kerala, India.

Related

[Cancellation & Refunds Billing, cancellation, and when refunds apply.](/refund-policy)[Terms & Conditions The agreement that governs your use of Octyn.](/terms-conditions)[Contact Us Talk to sales, support, or billing.](/contact-us)