# When a shift isn't clean — Octyn Help

> Handle shift exceptions in Octyn: a nozzle out of service, a corrected opening reading, test fuel, cash shorts and reopens.

Canonical: https://octynerp.com/help/shift-exceptions

# When a shift isn't clean: pumps down, test fuel, shorts and reopens

[Watch the video](https://www.youtube-nocookie.com/embed/m5w0QV0KfPc?rel=0)

Handle shift exceptions in Octyn: a nozzle out of service, a corrected opening reading, test fuel, cash shorts and reopens.

Video **3 min** Updated **14 November 2026** For **Manager** Tutorial **21 of 39**

## 01 A pump that is down

Mark it out of service when the shift opens.

1.  When opening the shift, tick **Out of service** on any nozzle that is not working. A nozzle that is down carries no crew and no reading.
2.  Put the crew on the working nozzles and choose **Open shift**.

## 02 Correcting an opening

When a meter does not read what the last shift closed on.

1.  While the shift is open, choose **Edit** on the nozzle. An open shift's crew and opening readings can still be corrected.
2.  Type the reading the meter really shows, and give the reason. The reading is marked “corrected” and the reason is kept.

## 03 Fuel that was not sold

A calibration or maintenance draw comes off the sale.

1.  Log the draw against its nozzle, with the litres and the type (for example Calibration). Those litres will not count as sold.

## 04 Close it

The draw is part of the meter movement.

1.  Choose **Close shift**, enter one reading per working nozzle, and choose **Close shift & post sales**. Sold litres are the meter movement less the draw, which shows separately as a non-sale draw.

## 05 Cash that did not balance

The difference lands on the attendant, not in thin air.

1.  A shift whose cash came to less (or more) than its sales shows the difference.
2.  Open the attendant's ledger to follow it. Every difference is carried per attendant until it is recovered or written off.

## 06 A reopened shift

Only the owner can reopen a closed shift, and the reason is kept.

1.  Open the shift's **Activity** to see it opened, closed, reopened with the owner's reason, and closed again — in time order.

**Done.** Out-of-service nozzles, draws, differences and reopens all leave a trail. [Open it in Octyn](https://app.octynerp.com/operations/shifts).

Related

[All tutorials Every step-by-step guide, with its video.](/help)[Guides Plain-language notes on running a fuel station well.](/guides)[Need a hand? Talk to the Octyn team.](/contact-us)