# Checking a shift sent from the attendant app — Octyn Help

> Check a shift sent from the Octyn attendant app: review meter photos, credit, oil and cash, then approve it or send it back.

Canonical: https://octynerp.com/help/shift-check

# Checking a shift sent from the attendant app

[Watch the video](https://www.youtube-nocookie.com/embed/cXYhZ9oOkb0?rel=0)

Check a shift sent from the Octyn attendant app: review meter photos, credit, oil and cash, then approve it or send it back.

Video **3 min** Updated **10 November 2026** For **Manager or owner** Tutorial **23 of 39**

## 01 Where it waits

Nothing an attendant enters is final until you check it.

1.  When an attendant sends their shift, a **Shift ready to check** alert opens it. On devices with alerts turned on.
2.  Or go to **Daily ops → Shifts**. The **Ready to check** card has a button for each shift waiting. The card also shows on Open a shift, closing and cash-up. Check the shift from the card instead of typing it in by hand, or it will be entered twice.

## 02 Read the warnings

Anything unusual is listed at the top of the check screen.

1.  Read each line, for example **no photo of the end meter**, **the photo reads differently from the number typed** or **The money does not match what was sold**.
2.  Lines about the roster, such as someone working on their weekly off, are notes. They don't stop you approving.
3.  If someone entered readings on a nozzle they are not on, put that right before closing the meters. The line says how. Otherwise the litres go to whoever is on the nozzle.

## 03 The meters

One panel per nozzle, with the attendant's photos.

1.  Compare **Start photo** and **End photo** with the readings. Choose a photo to see it full size. **Photo reads** is the number Octyn read from the photo.
2.  Correct a wrong **End meter** or **Test litres** in its box.
3.  If the attendant's start meter differs from **Opening** and the attendant is right, tick **Use the attendant's start meter as the opening**.
4.  A nozzle nobody entered asks **Who worked this nozzle?** Pick the person, or **Out of service**.

## 04 The money

Each crew's fuel, loose oil and credit, set against what they collected.

1.  Under **Who owes what**, read **Difference**: **Tallies**, or how much is **Short** or **Extra**.
2.  To correct cash, choose **Change the count** under **Collections** and change only the rows that are wrong. For other payments, type the **Correct amount**. **The attendant entered** keeps what they typed.
3.  A credit sale that was really paid another way: pick how under **It was paid by**. The customer is no longer billed for it. This can't be undone.
4.  **Remove** takes out a credit or oil sale that didn't happen. It won't post. **Not mine** marks one the attendant says isn't theirs.
5.  A sale marked **Over limit** or **Not enough stock** has to be sorted out before the money can be approved.

## 05 Send it back

When only the attendant can put it right.

1.  Under **Attendants**, type a **Note for the attendant** and choose **Send back**. Their app shows the note and asks them to check their numbers and send again.

## 06 Approve

Two steps, like closing a shift and cashing it up. With nothing flagged, one button does both.

1.  With no warnings, choose **Approve and post**. Roster notes don't count. The meters close and the sales and money post.
2.  Otherwise choose **Close meters** first, then **Approve money**. Closing the meters releases the next shift. The money can follow once it is sorted out.
3.  Approve a shift started on the app before you open the next shift by hand. Until you do, **Open a shift** stops and links to the shift waiting.
4.  An attendant who never sent their shift: enter their money on **Cash → Collections** and reconcile it there.
5.  A shift that can't be approved at all: where it is offered, choose **Discard this shift**, then enter the shift by hand if it is still needed. Nothing the attendants entered posts.

**Done.** Check, correct, approve: what the attendants entered becomes the shift. [Open it in Octyn](https://app.octynerp.com/operations/shifts).

Related

[All tutorials Every step-by-step guide, with its video.](/help)[Guides Plain-language notes on running a fuel station well.](/guides)[Need a hand? Talk to the Octyn team.](/contact-us)