# The attendant app: a shift on the phone — Octyn Help

> The Octyn attendant app: log in at the pump with a PIN, photograph meters, enter credit sales, count cash and send the shift.

Canonical: https://octynerp.com/help/attendant-app

# The attendant app: a shift on the phone

[Watch the video](https://www.youtube-nocookie.com/embed/acuhZRHVssM?rel=0)

The Octyn attendant app: log in at the pump with a PIN, photograph meters, enter credit sales, count cash and send the shift.

Video **6 min** Updated **14 November 2026** For **Attendant** Tutorial **22 of 39**

## 01 Log in at the pump

One phone can be shared between attendants, but each person logs in as themselves, so every entry carries the right name.

1.  Open app.octynerp.com and choose **Login as attendant**. Pick your language at the top (English, മലയാളം, हिन्दी or தமிழ்); the phone remembers it.
2.  Tap your name under **Who are you?**, or choose **Someone else** and type your mobile number. On a phone used for the first time, it asks for the number immediately.
3.  Enter your 4-digit PIN. The fourth digit logs you in; the first time, use the PIN your manager gave you, and the app then asks you to choose and confirm your own.
4.  Allow location when the phone asks. Octyn checks your location only when you log in and save. If the phone cannot find you, **Continue without location** still works, although your manager sees which entries have no location.
5.  Not at the outlet? Choose **Continue for my week and leave**. Away from the outlet you can see your week and request leave; everything else requires you to be at the pump.

## 02 Start the shift

The home screen greets you by name and shows the shift and your nozzles.

1.  **Waiting for the manager to open the shift.** means it is not open yet; choose **Try again** once it is.
2.  Where attendants start shifts themselves, choose the shift under **Which shift?**, then **Tap your nozzles** and choose **Next**. If a colleague has already picked the shift, you only pick your nozzles.
3.  Choose **Start meter**. For each nozzle, **Take a photo of the meter**, type the number and choose **Next**. If your outlet requires a selfie, that comes first; without a working camera, **Camera not working** lets you type the number alone.
4.  If a number looks unusual, Octyn asks you to look at the meter again, so either correct it or choose **The number is right**.

## 03 Credit sales

A sale to a credit customer, entered at the moment it happens rather than remembered later.

1.  Choose **Credit sale** and find the customer under **Who is the customer?**
2.  Under **What did they take?**, choose **Fuel** or **Loose oil**.
3.  For a fleet customer, choose the vehicle, or **Other vehicle** to type its number.
4.  Pick the fuel, choose **Litres** or **Rupees**, type the amount and choose **Save**. A customer over their limit shows **Over credit limit**; the sale still saves, but tell your manager.

## 04 Loose oil

Lubricants sold for cash during the shift.

1.  Choose **Loose oil**, tap plus for each one sold (or tap the box to type the quantity), then choose **Save**.
2.  Saved items appear under **Already entered**; tap one to change it or **Remove** it.

## 05 Your week and leave

These work from anywhere, even away from the outlet.

1.  Choose **Your week** to see the next seven days: your shift and nozzles, **Weekly off**, **On leave** or **No shift**. An approved half day shows **Half-day leave** under that day’s shift: you still work the other half.
2.  Choose **Ask for leave**, then **Ask for leave** again. Pick the first day, then **Full days** and how many, or **First half** or **Second half** of that day. Add a reason if you like, and choose **Send request**. Your manager decides, and each request shows **Waiting**, **Approved** or **Not approved**; **Cancel request** withdraws one still waiting.

## 06 End the shift

Meters first, then the money, then send it for checking.

1.  Choose **End shift**, then photograph each nozzle's meter and type the closing reading. For fuel drawn for a test and returned to the tank, choose **Add test litres** on that nozzle.
2.  Under **Count your cash**, tap a row of notes or coins and type how many. Octyn calculates the total; with no cash on you, choose **I have no cash**.
3.  For each other way customers paid, such as UPI or card, type how much.
4.  Read **Check and send**, and tap **Not mine** on any entry that is not yours.
5.  Choose **Send to manager**, then **Log out**. Nothing is final until your manager has checked and approved it.

## 07 No signal, sent back, shared phone

What the app does when the connection, the manager or the phone itself gets in the way.

1.  No signal? Carry on. Entries wait on the phone, shown as **Saved here, sending**, and go when the signal returns without being counted twice; **Send to manager** waits until every entry has gone.
2.  If your manager sends the shift back, their note appears under **Your manager sent this back. Check your numbers.**, so correct what they mention and send again. For a meter reading that was correct, choose **Keep the number I sent**.
3.  Left untouched for two minutes, the app logs out automatically, so the next person cannot work under your name. An unsaved cash count is cleared too.

**Done.** Meters, sales and cash entered and sent; the manager does the rest. [Open it in Octyn](https://app.octynerp.com/pump).

Related

[All tutorials Every step-by-step guide, with its video.](/help)[Guides Plain-language notes on running a fuel station well.](/guides)[Need a hand? Talk to the Octyn team.](/contact-us)