# Setting up the attendant app — Octyn Help

> Set up the Octyn attendant app: pin the outlet on the map, choose who assigns nozzles, give PIN logins and pick lubricants.

Canonical: https://octynerp.com/help/attendant-app-setup

# Setting up the attendant app

[Watch the video](https://www.youtube-nocookie.com/embed/JSCtWMjpO3U?rel=0)

Set up the Octyn attendant app: pin the outlet on the map, choose who assigns nozzles, give PIN logins and pick lubricants.

Video **4 min** Updated **10 November 2026** For **Owner** Tutorial **13 of 39**

## 01 Put the outlet on the map

Attendants can only work the app at the pump, so Octyn needs to know where the pump is.

1.  Go to **Station setup → Outlets** and open the outlet. Its **Attendant app** panel says **Set the location before attendants can log in** until you do.
2.  Type the outlet's name and town in **Find on Google Maps** and pick it from the suggestions. Standing on the forecourt? Choose **Use my current location** instead.
3.  Choose **Check on Google Maps** to make sure the pin is on your forecourt.
4.  Set **Zone around the outlet, in metres**, from 50 to 2000. Outside the zone an attendant can only see their week and ask for leave.

## 02 Decide how shifts start

Two ways to hand over at shift change.

1.  Under **Who assigns the nozzles**, choose **The owner or a manager, on Open a shift** when someone from the office opens every shift. Attendants see only the nozzles you tick for them, and wait until the shift is opened.
2.  Choose **Attendants assign themselves on the app** where nobody from the office is there at shift change. The first attendant picks the shift and each one picks their nozzles. Fuel sales, stock and reports wait until the owner or a manager approves it.
3.  Tick **Ask for a selfie at the start and end of a shift** if you want one.
4.  Choose **Save attendant app settings**. **Save changes** at the foot of the outlet page saves this panel too.

## 03 Give each attendant a login

An attendant logs in with their mobile number and a 4-digit PIN. No email, no password.

1.  Go to **Station setup → Staff** and open the person. Their 10-digit mobile number must be in **Phone (optional)**: it is how the app knows them.
2.  Under **Shift PIN**, type 4 digits in **New shift PIN** and choose **Set PIN**. Tell them the PIN. It works once: at their first login the app asks them to choose their own.
3.  In the **Attendant app** panel, make sure **Can use the attendant app** is ticked.
4.  When someone leaves, untick it. Their login stops at once, even if they are logged in at that moment.
5.  Too many wrong PINs lock a login, and you get an **Attendant login locked** alert. Open the person and choose **Unlock**.

## 04 Choose the lubricants they can sell

Attendants sell lubricants and loose oil from the app too. You choose which ones they see.

1.  Go to **Lubricants & retail → Catalog** and choose **Attendant app items**. A manager can do this too.
2.  Tick what attendants should see, under **Packed** and **Loose**. Each tick saves by itself. **Show all** and **Hide all** do a whole list at once.
3.  This changes only what the app lists. The counter and cash-up still sell everything.

## 05 Hand it to the attendants

The app runs in the phone's browser. Nothing to install from a store.

1.  On the phone, open app.octynerp.com and choose **Login as attendant**.
2.  Add it to the home screen from the Chrome menu. The icon then opens the attendant app, not the office sign-in.
3.  Walk them through their first shift with the guide **The attendant app**.

**Done.** Map, handover, logins and lubricants: the next shift can start on the phone. [Open it in Octyn](https://app.octynerp.com/setup/outlets).

Related

[All tutorials Every step-by-step guide, with its video.](/help)[Guides Plain-language notes on running a fuel station well.](/guides)[Need a hand? Talk to the Octyn team.](/contact-us)